By SK.Vyas
New Delhi, January 16, 2019: The decision to provide 30 new services was taken at a high-level review meeting attended by the Chief Secretary Shri Vijay Dev and senior officers. First February will mark the beginning of the second phase of this project launched by the Chief Minister Arvind Kejriwal on 10th September last year.
Forty public services were launched in the first phase covering Revenue, Transport, Labour, Delhi Jal Board, Food & Civil Supplies Departments, etc.
The response from the citizens so far has been overwhelming. However, there were a few teething troubles at the ground level in the beginning, which is natural given the scale of this project.
The meeting was attended by all the Heads of the above Departments including Deputy Commissioners and Sub Divisional Magistrates/Tehsildars of Revenue Department. The learnings during the last four months were discussed in depth and many suggestions have been made by the departments to smoothen the project.
Gahlot highlighted the need for a comprehensive IT system to manage the various aspects of the project like, appointment booking, service registration, service delivery, status updates and complaint management.
M/s VFS Global Services Private Limited (Intermediary Agency) has stated that the changes are being incorporated from time to time and they are coming up with a revamped/ updated IT System very soon.
It was observed that the quality of Mobile Sahayaks, engaged by the Intermediary Agency can be further improved. M/s VFS Global Services Private Limited was instructed to deploy qualified Mobile Sahayaks and impart necessary trainings before visiting the applicants. Administrative Reforms Department has taken necessary steps to ensure a better user friendly experience in the future.
Citizens are required to keep a self attested photo copy of all the relevant documents for the particular service with them before the visit of the Mobile Sahayaks.
The progress of the services to be launched under the third Phase of the project was also reviewed and directions were given to the AR Department to ensure that 30 additional services be kept ready to be introduced in the third phase to be announced soon.
THE LIST OF NEW SERVICES & DEPARTMENTS CONCERNED
(List of second phase) |
S.No. |
Department |
Service No. |
Name of Service |
1 |
Labour Department |
1 |
Grant of License for Contractor under Section 12 of Contract Labour (Regulation & Abolition) Act, 1970 |
2 |
Grant of License for working of Passenger |
3 |
Grant of Registration of Establishment employing building workers of BOCW (RE&CS) Act, 1996 |
4 |
Grant of Registration Certificate of Principal Employer under Section 7 of Contract Labour (Regulation & Abolition) Act, 1970 |
5 |
Periodical Inspection of Lift |
6 |
Grant of Electrical Contractor License |
7 |
Issuance of Certificate of Competency Class I (Electrical Supervisor) |
2 |
SC/ST Welfare Department |
8 |
Post Matric Scheme for SC Students |
9 |
Pre Matric Scheme for SC Students |
10 |
Post Matric Scholarship for OBC Student of Collage / Professional Institution |
11 |
Post Matric Scholarship for OBC Student (PMS-OBC) |
12 |
Pre Matric Scholarship for OBC Student (PMS-OBC) |
3 |
Higher Education Department |
13 |
Higher Education and Skill Development Guarantee Scheme of Delhi Higher Education Aid Trust |
14 |
Merit-cum-Means Income Linked Financial Assistance Scheme of Delhi Higher Education Aid Trust |
4 |
Transport Department |
15 |
Addition of new class of vehicle to a Driving License |
16 |
Motor Vehicle Tax |
5 |
Food and Supplies Department |
17 |
Addition of Members in the ration Card |
18 |
Change in Head of family |
19 |
Change in Residential Address |
20 |
Deletion of Members in the Ration card |
21 |
Issuance of Duplicate Ration Card |
22 |
Transfer of ration card within Delhi |
23 |
Updation of mobile no. of the beneficiary |
6 |
Delhi Tourism and transportation Development Corporation (DTTDC) |
24 |
Booking of Tour Package |
8 |
Delhi Transport Corporation |
25 |
Issuance of general all route Bus pass for AC &Non AC Buses |
26 |
issuance of NCR bus passes |
9 |
Tourism |
27 |
Registration of Bed & Breakfast establishments |
10 |
Drugs Control Department |
28 |
Grant of Licence to Chemist |
29 |
Grant of Licence for sale of Homeopathic drug |
30 |
Grant of Licence for sale of schedule X drug |