Punjab Sewa Kendras crosses 4 million footfalls, touches lives of 10 percent population in nine months
Punjab is the best embodiment of success of e-governance in India. Started by BLS International Services in the middle of August, 2016, the 2,147 Sewa Kendras have already clocked a footfall in excess of 4 million in a matter of nine months of operations. It is expected that 50 percent of the population of Punjab would visit and depend on Sewa Kendras close to their homes in the next one year.
E-Governance is the latest concept in administrative reforms sweeping across the globe. Thanks to enormous strides in IT and internet connectivity, the governments and local bodies can serve the citizens directly and efficiently without excessive paperwork and middlemen. At a stroke corruption and red tape is minimized while the gains of e-governance are immense and immediately perceivable on the ground: greater transparency and accountability in the delivery mechanism. The citizens learn to trust the governments as the benefits reach them directly without hassles in a streamlined process driven manner.
The Department of Governance Reforms currently provides 82 citizen-centric services of the proposed 223 to people working with 17 departments under one roof in these Sewa Kendras. Any citizen of Punjab can approach any of the 2,147 Sewa Kendras and apply or renew various documents like Birth & Death Certificate, Arms License, Affidavit Attestation, Bus Passes, Electricity Bill Payment, Identity Card Services, Marriage Registration, etc.
Here area few highlights of the impact of Sewa Kendras on the ground:
Punjab Sewa Kendra crosses footfall of more than 4 million in 9 months operation.
Like Aaadhaar Card gaining in relevance, the citizens of Punjab are dependent on accessing services from Punjab Sewa Kendra
This implies that virtually every family in Punjab has visited the Sewa Kendra in very first year of the operations
It is expected that 50 % of population of Punjab would visit and access Sewa Kendras close to their homes in the next 12 months
More than the immediate benefits of easy access to government records, it fosters trust in the citizens of Punjab that their State Government is sensitive to their needs besides being transparent and accountable. It gives an image of a government committed to best practices in service deliveries and determined to plug leakage in the system. E-Governance gives the administration an “efficient and effective” image.
The success of these Sewa Kendras is the pride of Punjab. It is a trendsetter for other states of India to follow. The Government of Punjab is committed to continually add new services within the Sewa Kendra umbrella and make them the “one Stop Shop” for all the citizens.
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