E-Governance is one of the thriving concepts in the provision of government-to-customer (G2C) services, which was pioneered way back in 2005 by Chief Minister of Punjab, Captain Amarinder Singh. Upholding his dream project of delivering cost-effective government services through various Sewa Kendras, BLS International had rolled out these citizen services centres in the middle of August 2016. With persistent government support and ascending trust of people towards the state government, 2,147 Sewa Kendras has been setup today across the state. Establishment of these Kendras has not only given the citizen-centric service a new dimension, but also made it possible to serve the local bodies directly without incurring excessive red tape and middlemen. Located in very close proximity, these Kendras are the single-point of contact for the citizens of Punjab to avail various document attestation and renewal services with ease. Besides, with the blend of robust Data Management System, enormous strides in IT and proficient workforce across the field of operation, BLS International has played an imperative role in fulfilling the dream project of Captain Amarinder Singh in the entire state of Punjab. The concept of Punjab Sewa Kendra was started way back in 2005 by Captain Amarinder Singh, the Honorable Chief Minister of Punjab. Over the years, the project has been shaped into various centers across Punjab.
In India, there is no better envoy of E-governance than the state of Punjab. The mounting Kendras in the state of Punjab are the one-stop solution for rendering various types of applications and document renewal services related to birth & death certificate, bus passes, electricity bill payment, identity card services, marriage registration, arms license, electricity bill payment, identity card services and affidavit attestation, payment of property tax, evaluation of landed/ immovable property, issue of income certificate, nationality and nativity certificate, sanction for social security benefits to old age, handicapped, widow, sanction of building plans, transfer of ownership, agriculture services related to seeds / fertilizers / insecticides, caste services, collection of bills, and aadhar and passport related services. Today, people of Punjab seeking a fresh application and renewal of the cited documents can easily approach to the Punjab Sewa Kendras and get their work done in a hassle-free manner.
With wide variety of bureaucratic complexities, the propensity of corruption in India has been a serious peril. Taking into account the adverse impact of such complexities; an accountable, transparent and integrity in administration is always compulsory, which further helps in limiting the inclination of any illicit practises in the said domain. In addition, the government’s intrusion in bringing various imperative measures in the picture is a clear indication of the extent to which practice of Social Audits, Right to Information and Citizens’ Charters being set by the e-governance in the state of Punjab.
The Department of Governance Reforms provides 133 citizen-centric services of the proposed 223 to people working with 18 departments under one roof in these Sewa Kendras. Keeping in mind the ongoing footfall and application count, it is expected that nearly 50 percent of the total Punjab citizens will soon depend on these Sewa Kendras for availing a hassle-free citizen services in the state. At the same time, establishment of these Kendras has also been an integral earning source to 5,000 youths and underprivileged people of Punjab, which is a sheer sign of embryonic E-governance practices in the state making this feat a pacesetter for other Indian states to follow.
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