Chandigarh Power Distribution Limited introduces monthly electricity billing for all consumers; Details Inside
Babushahi Bureau
Chandigarh, January 21, 2026:In a major customer-centric initiative, Chandigarh Power Distribution Limited (CPDL) has introduced a monthly electricity billing system for domestic and non-domestic consumers, with the first billing cycle rolled out from January 19, 2026.
The move marks a significant shift from the earlier bi-monthly billing cycle and is aimed at enhancing billing accuracy, transparency, and service efficiency, while strengthening CPDL’s focus on customer convenience.
According to CPDL, the transition to monthly billing is part of its broader effort to modernise meter reading and billing processes through technology-led solutions and infrastructure upgrades. With more frequent meter readings, consumers will be able to track their electricity consumption regularly, better manage household and business expenses, and avoid sudden high bills associated with longer billing cycles.
A CPDL spokesperson said that from January 2026, monthly billing will be implemented for all domestic and non-residential consumers in Chandigarh in line with Joint Electricity Regulatory Commission (JERC) directions.
The spokesperson added that the new system will provide relief from high consolidated bills, improve transparency, and enhance operational efficiency. Consumers will also be able to access duplicate bills directly on their mobile phones at no additional cost, making the billing process more convenient and user-friendly.
By shortening the billing interval, CPDL aims to ensure that electricity bills reflect actual consumption patterns more accurately, while improving responsiveness and overall service delivery. The initiative complements the company’s continued focus on reliable power supply, prompt grievance redressal, and world-class service standards across the city.
To facilitate a smooth transition, CPDL has strengthened its customer support and communication channels, offering multiple platforms for billing assistance and grievance redressal, including:
- WhatsApp Services: 9240216666
- 24×7 Call Centre: 19121 / 9240216666
- CPDL Mobile App: Available on Android and iOS
- Website: www.chandigarhpower.com
- Email: connectcpdl@rpsg.in
- Physical Support: 14 complaint centres and 10 subdivision offices across Chandigarh
CPDL has advised consumers to use only its official channels for queries and service requests and to avoid sharing personal or sensitive information such as OTPs with unauthorised sources.