Photo Source: ANI
DGCA unveils new rules to make air travel safe and more comfortable
Babushahi Bureau
New Delhi, March 8, 2026: India’s domestic aviation sector, now the third-largest in the world, is set to become even more passenger-friendly with a fresh set of guidelines issued to airlines by the Directorate General of Civil Aviation (DGCA). The move comes as Indian airports handle over five lakh passengers daily, reflecting the rapid growth of air travel under the UDAN scheme.
The Ministry of Civil Aviation has directed airlines to ensure greater transparency, convenience, and uniformity in passenger services. Key highlights of the new regulations include:
- Fair Seat Allocation: Airlines must reserve a minimum of 60% of seats on any flight free of charge to ensure equitable access for passengers.
- Seating Together for Groups: Passengers traveling on the same PNR should be seated together, preferably in adjacent seats.
- Simplified Carriage of Items: Transportation of sports equipment, musical instruments, and pets should be handled in a transparent, passenger-friendly manner, while adhering to safety and operational rules.
- Strict Passenger Rights Enforcement: Airlines are required to follow passenger rights regulations strictly, especially in cases of flight delays, cancellations, or denied boarding.
- Clear Communication: Passenger rights must be prominently displayed on airline websites, mobile apps, booking platforms, and airport counters. Information should also be provided in regional languages to ensure wider accessibility.
Civil Aviation Minister emphasized that these measures aim to make air travel more comfortable, inclusive, and predictable for all passengers, aligning with India’s vision of an accessible aviation network.