Photo Source: Babushahi Bureau
Punjab delivers over 3.1 lakh services at doorstep under ‘Bhagwant Mann Sarkar, Tuhade Dwaar’ initiative
Babushahi Bureau
Chandigarh, June 17, 2026: The Punjab Government’s flagship “Bhagwant Mann Sarkar, Tuhade Dwaar” programme has delivered more than 3.10 lakh government services directly to citizens’ homes, while reducing pending applications across departments to just 0.33 per cent, according to official figures.
The initiative, powered by the state’s 1076 helpline and a technology-driven doorstep delivery system, allows citizens to access 437 government services without visiting government offices.
Under the programme, residents can book appointments through the 1076 helpline, WhatsApp, the online portal or Sewa Kendras. Trained doorstep delivery operators then visit applicants at their homes, collect documents, assist with paperwork and submit applications online, eliminating the need for repeated trips to government offices.
Officials said more than 4.18 lakh appointments have been booked since the launch of the scheme. Citizens receive certificates and approvals through SMS, WhatsApp and home delivery, making government services more accessible and convenient.
The initiative has particularly benefited senior citizens, persons with disabilities, women, farmers living in remote areas and working professionals, who previously had to spend considerable time and resources accessing government services.
The government has also introduced online verification mechanisms involving Patwaris, Nambardars, Sarpanches, Municipal Councillors and departmental officials, reducing paperwork and enhancing transparency in service delivery.
Another key reform is the introduction of “formless services,” under which citizens are no longer required to fill lengthy application forms. Instead, doorstep delivery operators capture information digitally, and the system automatically generates the application, reducing errors and simplifying procedures.
Punjab Good Governance and Information Technology Minister Aman Arora said technology is helping make governance more transparent, accountable and citizen-friendly.
“Technology does not replace governance; it strengthens transparency and accountability. Real-time tracking of applications helps reduce delays, minimise uncertainty and improve service delivery,” he said.
Arora added that the government’s objective is to ensure citizens do not have to make unnecessary visits to government offices for routine services and that digital verification systems are helping make public services more efficient and accessible.
With real-time tracking, department-wise dashboards, beat-wise monitoring and beneficiary feedback mechanisms, the initiative is emerging as a key component of the Punjab Government’s efforts to promote transparent and citizen-centric governance.